Returns & Refunds policy

At Peptide Labs, we are committed to maintaining the highest standards of product quality, purity, and customer satisfaction. Because our peptides and research materials are sensitive, sterile, and temperature-dependent, we do not offer refunds or accept returns under any circumstances.

Damaged, Defective, or Incorrect Orders

In the rare case that your order arrives damaged, defective, or incorrect, please contact our support team immediately at info@peptidelabs.us.
Once your message is received, our team will review the issue and arrange for a free replacement of the affected item(s). We do not require customers to return damaged goods due to safety and sterility regulations.

Replacements are issued under the following conditions:

1. You contact us within 7 days of delivery.

2. The product has not been used or tampered with.

3. The issue is related to shipping, packaging damage, or a verified product defect.

All replacements are shipped free of charge using the same delivery method as your original order.

Lost or Missing Packages

If your order is lost in transit or marked as undeliverable, we will work directly with the carrier to open an investigation. Once the shipment is confirmed as lost by the courier, a replacement order will be issued at no cost to you.

If the tracking shows the order as delivered but you did not receive it, please notify us within 7 days. We will assist you in filing a claim with the carrier, but replacements for delivered packages will be handled on a case-by-case basis.

Non-Refundable Policy

Due to the nature of our products:

• All sales are final. No refunds or cancellations once the order has been shipped.

• Refunds will not be issued for incorrect product selection, customer error, or change of mind.

• Orders cannot be modified or canceled once processing has begun.

Commitment to Quality

Every product shipped by Peptide Labs is handled under strict laboratory, handling, and packaging standards to ensure sterility and integrity. We take great care to ensure each order arrives in perfect condition and are always available to help if any issue arises during shipping.

For any questions or concerns, please contact our support team at info@peptidelabs.us — we’ll be happy to assist you promptly and professionally.